Refund and Cancellation Policy

This policy explains how cancellations, refunds, failed payments, duplicate payments and digital-service access are handled for LinkCheckerAI / LinkShield.

Last updated: 2026-05-17 Digital service Safienta product

1. Company and product

LinkCheckerAI / LinkShield is a digital link-safety, rewards and survey-access product operated by Safienta Solutions Private Limited (“Safienta”, “we”, “us”, “our”).

Company website: https://safienta.com
Product website: https://linkcheckerai.com

2. Scope of this policy

This policy applies to:

  • Paid digital subscriptions or premium features, if offered on LinkCheckerAI / LinkShield.
  • Failed payments, duplicate payments, billing errors and payment-status disputes.
  • Cancellation of future subscription renewals, where subscriptions are available.
  • Reward-wallet withdrawal requests where applicable and separately approved.

This policy does not override any mandatory rights you may have under applicable law, payment-network rules or consumer-protection rules.

3. Digital-service nature

LinkCheckerAI / LinkShield is a digital service. We do not sell or ship physical goods through this product. Access to account features, subscriptions, safety tools, surveys, reward features and related digital services is delivered online.

4. Subscription cancellation

  • If paid subscriptions are available, the plan name, billing period, pricing, renewal terms and included benefits will be shown before checkout.
  • You may cancel future renewal of a subscription through the available account flow or by contacting support using the contact details below.
  • Cancellation stops future renewal. It does not automatically refund the current billing period unless required by law or specifically stated in the plan terms.
  • If auto-renewal payment has already been initiated by the payment partner or banking system, the cancellation may apply from the next cycle.

5. When refunds may be considered

Refunds may be considered in the following cases:

  • Duplicate payment: the same order or subscription was charged more than once.
  • Failed payment but amount debited: money was debited but the order/subscription was not created or activated.
  • Technical non-delivery: a paid digital feature was not activated due to a confirmed technical issue from our side.
  • Wrong charge or billing error: we charged a different amount from what was displayed before checkout.
  • Legal requirement: a refund is required by applicable law, payment-network rules or regulator direction.

6. Non-refundable or limited-refund situations

Refunds may be declined or limited where:

  • The paid digital service was successfully activated and substantially used.
  • The user violated our Terms and Conditions, fraud-control rules or partner rules.
  • The request relates to survey disqualification, partner reversal, fraud flag or non-completion that is not controlled by us.
  • The request is made after a long delay without enough information to verify the transaction.
  • The subscription benefit, pass, digital credit or promotional feature has already been consumed.

7. Survey rewards and reward withdrawals

Survey rewards and wallet entries are different from customer purchase refunds. Survey rewards may depend on third-party survey partner validation, fraud checks, quality checks, duplicate-account checks, callback confirmation and wallet-ledger rules.

  • Survey participation does not guarantee reward credit.
  • Rewards may be reversed if a survey partner rejects, reverses or flags the completion.
  • Withdrawals, if available, are processed only for eligible verified users after minimum threshold, KYC/fraud checks and backend approval.
  • Withdrawals are not refunds for purchased services.

8. Refund request process

To request review of a refund, please provide:

  • Registered account identifier or username, if available.
  • Approximate payment date and amount.
  • Order/payment reference shown by the payment partner or your bank, if available.
  • Reason for refund request.
  • Screenshot of payment status, if needed, with sensitive details masked.

Do not send passwords, card numbers, OTPs, full bank statements, full PAN, Aadhaar, or other sensitive personal data through normal email/chat.

9. Review and refund timeline

  • We normally review refund requests within 5–7 working days after receiving the required information.
  • If approved, refund initiation may be done through the original payment method or another permitted method depending on payment partner rules.
  • After initiation, the bank/payment network may take additional time to reflect the refund in your account.
  • Processing timelines may vary because of weekends, bank holidays, payment-gateway checks, fraud checks or bank delays.

10. Failed or duplicate payments

If your account was debited but the transaction failed, please first check whether your bank/payment provider automatically reverses the amount. If the amount is not reversed within the expected banking timeline, contact us with the transaction details.

If we confirm a duplicate successful payment for the same order, we will help initiate refund or adjustment as applicable.

11. Chargebacks and disputes

If you raise a bank/payment dispute or chargeback, we may temporarily restrict the related subscription, wallet action or account feature while the dispute is investigated. Fraudulent disputes, repeated abuse or suspicious activity may lead to account restrictions under our Terms and Conditions.

12. Contact for billing and refunds

For refund, billing, payment or cancellation support, contact LinkCheckerAI support at: support [at] linkcheckerai [dot] com

For legal or privacy-related requests, refer to our Privacy Policy and Terms and Conditions.